FAQ

About the brand

What is Hast ?

Hast is a brand which is specialized in high end shirts for men. If you wish to know more about us, please ask for our press kit at contact@hast.fr

Where do Hast products come ?

Every Hast product is made in Europe by specialized workshops. The fabrics used are carefuly chosen and are exclusively in double twisted yarn. They come from houses with an established reputation of know-how.

Where can I find Hast products ?

Hast products are sold online and in our shop. The address of our shop is: 47 rue d'Aboukir, 75002 Paris, France.

How can I contact Hast ?

If you have a question : By e-mail : contact@hast.fr

Customer service : By e-mail : contact@hast.fr

Phone: +33 (0)7 83 47 23 44 - Monday to Friday from 10am till 6pm.

How can I be aware of Hast news ?

Hast is present on Facebook and Instagram.

The website

How can I register to Hast newsletter ?

You just have to indicate your mail address in the relevant box in the lower right part of the website.

How to access to my account if I have forgotten my password ?

Just click on 'my account' which is on the upper right part of every website page. Then click on 'forgotten password' and enter your mail address. A new password will be sent to you.

Is the payment by credit card secured ?

Payment is fully secured thanks to the online payment system. Your banking data are crypted and only processed by Credit Mutuel bank.

The order

How to chose the size which best fits me ?

Our shirts sizes range from 35 to 45. You can use our sizes guide which is on our E-shop page and on the products pages.

How to use a promotionnal code ?

If you have an Hast promotionnal code, you just have to indicate it on the 'your cart' section, once connected to your customer account. The amount of your purchase will then be automatically recaclculated.

How can I be sure that my order has been well processed ?

Your order has been well processed if you receive a confirmation e-mail, with a summary of your purchase.

How do I know where my parcel is ?

Once your order has been sent, you will receive a confirmation e-mail with your tracking number. You will then be able to follow the shipping of your parcel on the COLISSIMO website (if the shipping is standard) or on the CHRONOPOST one (if the shipping is Express).

You can also follow the progress of your order online. Go to your customer account, and then click on 'order history and details'.

The order

How to chose the size which best fits me ?

Nos boutiques sont ouvertes du lundi au vendredi, de 11h à 19h30 sans interruption.

How to use a promotionnal code ?

Notre boutique se situe au 47 rue d'Aboukir, 75002 PARIS en plein cœur du quartier traditionnel de confection textile des Halles.  Métros Sentier, Etienne Marcel, Châtelet, Les Halles, Bonne Nouvelle, Grands Boulevards… venez nous rendre visite !

How can I be sure that my order has been well processed ?

Il est possible d’essayer en boutique afin de bien définir votre taille avec l’aide de nos conseillers. Pour ce faire, nous mettons à disposition des chemises d’essayage dans toutes les tailles et coupes proposées par Hast. 
Ayant un nombre de références et de déclinaisons conséquent, nous ne pouvons pas toujours faire essayer le modèle précisément souhaité en boutique. Cependant, une fois l’équation taille et coupe déterminée, vous pourrez commander les chemises souhaitées en toute sérénité, les modèles ne changeant pas d’un tissu à l’autre.

How do I know where my parcel is ?

Vous savez que vous ne serez pas là le jour de la livraison de votre colis ? Il est possible de vous faire livrer directement en boutique. Pour cela, vous devez changer votre adresse de livraison et mettre l'adresse de la boutique : 47 rue d'Aboukir 75002 PARIS. Il est impératif de notifier dans l'adresse que votre colis est destiné à la Boutique HAST pour s'assurer de sa bonne livraison.

The shipping

How much time does it take to have my order delivered ? 

Parcels are sent by Colissimo and you will receive them within 2 or 3 days after you passed your order. You can also have your parcel delivered in an express way by CHRONOPOST within 24 hours after you passed your order.

Do I have to pay shipping fees ?

No you don't. Shipping fees are free if the shipping is made by Colissimo in Metropolitan France. 

Can you deliver at my workplace ?

If you wish to have your order delivered at your workplace, you just have to specify it when you have to chose the shipping address. If you are not very often at home, we do recommend to opt for this shipping place.

What can I do if I'm not satisfied with the product ? Can I exchange it or be repayed ? 

If you are not happy with your purchase, you have 14 (fourteen) days (if you want to make an exchange or be repayed) from the reception of your order to tell us that you want to send the products back and the reasons for it by going to 'My account' space on our website.

You just have to go then to 'order history and details' on your account space and click on the product you want to send back (be careful, the product status must be 'delivered'). On your order summary, go down and select the article, indicate why you want to send it back, the kind of return (exchange or repayment) and then click on 'GENERATE A RETURN'. 

The product you want to send back will then appear on 'my merchanise returns' where you will be able to follow the steps of your return. Be careful, do not send back the parcel until the status is 'waiting for the parcel' and then print the return label which will be available.

 Here are the steps to follow for the merchanise return :

-  Products have to be sent back in their original state; without having been damaged, washed, nor worn except to try the product. The original packaging and the potential accessories (labels...) must be sent back as well.

-   Once we will have validated your return request, your parcel status will change and be  'waiting for the parcel' in the 'my perchandise returns' space. You will be then able to print the return label. Print the label and join it imperatively to your parcel.      

-    If you want to exchange the product, join the invoice related to your return fees.     

- Products have to be sent back at this address:       

          BDL - Bourgogne Direct Logistics

          Service HAST PARIS

          Rue de la Croix Belin

          21140 Semur-en-Auxois

The refund will occur within a few days, by bank tranfer on the account indicated by the client, in a period no longer than 30 days after the reception of the return products. 

If you want to exchange the product, you will receive a voucher with an amount equal to your initial purchase. The shipping fees and the return fees will be credited on your account within a few days.

The return fees will be at the expense of the client, except for a product exchange or if we have made a mistake (plase join the Colissimo payment proof).

What is the refund time period ?

Hast is commited to repay you as soon as possible, generally within a few days and no later than 30 days after you have received your order. The refund is made by crediting the credit card which has been used for the payment. It is generally done the week after your product return.