Delivery and return
Shipment
STANDARD SHIPMENTS IN FRANCE
Shipping in France, including Corsica, Andorra and Monaco. Products are sent at your home by 'La Poste Colissimo', or in a parcel pick-up point like 'Point Relais' and 'Mon Bureau de Poste'. All of these are free services from 150 euros of purchase. You will be delivered in 2 or 3 days after validation of your order.
EXPRESS SHIPMENTS IN FRANCE
Products are sent through Chronopost service. Price starts at 10 euros and then increases, depending on the weight of your order. You will be delivered the next day before 1pm* after validation of your order (before 12 pm, excluding public holidays).
* depending on the location
EUROPEAN UNION AND INTERNATIONAL SHIPMENTS
Products are sent through "La Poste Colissimo International" service. Price starts at 13,02 euros and then depends on the weight of your order. You will be delivered in 2-6 days after validation of your order.
Please note that shipping is free for all orders above 150 euros for the following countries: Austria, Belgium, Germany, Ireland, Italy, Luxembourg, Portugal, Spain, Switzerland, The Netherlands.
Below are the shipping fees for several countries. Please note that this list is not extensive, as we deliver everywhere in the world.
Note that for several countries outside the European Union, custom fees can be added to the shipping costs. This is the case for example for the UK since January 1st 2021.
| Zone - Country of delivery | Carrier | Deadline | Shipping cost |
| France | |||
| Metropolitan France (Corsica, Monaco and Andorra included) | Colissimo | 2 to 3 working days | Free from 150 euros of purchase |
| Guadeloupe, Martinique, Reunion, Guyana, Mayotte and Saint-Pierre and Miquelon | Colissimo Outre Mer | 5 to 10 working days | From 13,09€ |
| French Polynesia | Colissimo Outre Mer | 5 to 10 working days | From 19,21€ |
| Europe | |||
| Germany, Belgium, Luxembourg, Netherlands | Colissimo International | 2 to 3 working days | From 13,02€ (free for any order >=150 €) |
| Austria, Spain, Ireland, Italy, Portugal | Colissimo International | 2 to 3 working days | From 15,60€ (free for any order >=150 €) |
| Poland, Sweden | DHL Express International | 2 to 5 working days | From 20,06€ |
| United Kingdom | DHL Express International | 2 to 5 working days | From 18,17€ |
| Switzerland | Colissimo International | 2 to 6 working days | From 17,02€ (free for any order >=150 €) |
| Rest of the world | |||
| Canada, United States | DHL Express International | 2 to 5 working days | From 26,83€ |
| Japan | DHL Express International | 2 to 5 working days | From 27,36€ |
| Morocco, Turkey | DHL Express International | 2 to 5 working days | From 28,96€ |
| Singapore, Thailand | DHL Express International | 2 to 5 working days | From 28,96€ |
Return
During Christmas period, returns are extended until January 7th 2022.
RETURNS & REFUNDS
Click on this link : Make a return
You have 14 days to change your mind and send us products back in order to be refund.
Returns fees will be refund on your credit card or Paypal account in case of non-compliance or mistake from us. It will not in others cases.
Note that refund is not possible if the purchases have been made at our stores. They are only for online purchases. Likewise, refund is not possible after a first exchange.
If you are abroad, or for any other case where you do not have a return label, send the parcel at your own expense to the following address
ACOLYT SEMUR
Service Hast Paris
8, rue de la Croix Belin
21140 Semur-en-Auxois
EXCHANGE
Click on this link : Make a return
If you change your mind within 14 days, you can ask for an exchange or a credit slip, valid for a 1 year period*. Returns fees will be refund on your credit card or Paypal account.
* Products must be returned in their original state (with his original packaging) in order to be resold.
| Metropolitan France (Corsica, Monaco and Andorra included) | Austria, Belgium, Germany, Ireland, Italy, Luxembourg, Portugal, Spain, Switzerland, The Netherlands | Other European countries and in the world, non-metropolitan France | |
| Shipping | Free from 150 euros | Free from 150 euros | Paid |
| Product exchange | Free return costs | Paid return costs | Paid return costs |
| Product refund | Paid return costs | Paid return costs | Paid return costs |
Customer service
More information in the general conditions of sale. A question ? Do not hesitate to contact our customer service: contact@hast.fr or by phone +33 1 40 41 91 76 (Monday to Friday, from 10am to 18pm)